Frequently Asked Questions

How fast is Express Shipping?

All of our products are delivered with free express shipping (1-3 days). Most of our deliveries are made the very next day.

How do I return my order?

You can return your order for a full refund within 30 days from your purchase.

For more information on how to return your order, please contact, or send us a message from our Contact Page

How do I track my order?

Once your order has been placed, you will be redirected to a order confirmation page which will contain your tracking number.

You will also receive an email once your order is on the way - your order's tracking number will be included in this email as well.

If you are not able to find your tracking number, please contact or send us a message from our Contact Page.

Do you ship to outside of the UK?

Unfortunately, Vorsprung does not currently operate outside of the UK.

We are currently working on changing that!

Do you have a collection option?

Unfortunately, our store currently operates solely online.

What Connector Type do I need?

If you are unsure about which charger to purchase, you can read more about connector types here: Connector Types: Explained

You can also Shop by Manufacturer by selecting your Make and Model from the list.

What is covered under Vorsprung's Warranty?

We offer Warranty options for many of our products. For more information about the terms of our Warranty, please see our Terms & Conditions

Do you accept AmEx, Paypal, Discover, etc.?

We currently accept the following payment methods:

Visa, Mastercard, Maestro, American Express, Discover, Diners Club, ShopPay, Apple Pay, and Google Pay.

Paypal is currently not supported.

My questions haven't been answered, how do I get in touch with support?

If your questions have not been addressed in our FAQ's page, please get in touch with

Alternatively, send us a message from our Contact Page.