Frequently Asked Questions
When will I receive my order?
Within 1-3 business days.
What’s your refund policy?
You can return your order for a refund within 30 days from your purchase, with a £10 restocking fee deducted, unless the product arrived with a manufacturers fault. Please read our Refund Policy page for more information.
How does the guarantee work?
Every product you purchase on the website is covered by a 1 year guarantee, or 3 years for an EV charging product. No need to sign anything, it’s automatically applied! It covers all manufacturer faults, just get in touch with us if you have an issue and we’ll take care of it.
How do I track my order?
Once your order has been placed, you will be redirected to a order confirmation page which will contain your tracking number.
You will also receive an email once your order is on the way - your order's tracking number will be included in this email as well.
How do I pay with Klarna?
Interested in a payment plan? You can pay with Klarna
Do you ship to outside of the UK?
We ship to the Republic of Ireland as well. Please see our Shipping and Delivery page for more information.
Will your chargers fit my vehicle?
What is Tethered and Untethered?
Tethered means the WallBox has a cable built into the unit and you plug into your car at the other end. Untethered WallBox chargers are designed to be used with a cable that has a plug on both ends. You simply plug one end into your car, and the other in the charger itself. It’s like a socket!
What is the difference between Vorsprung's Tethered WallBoxes?
Our WallBox Comparison tool is coming soon! Meanwhile, feel free to contact us if you need someone to explain the differences!
Are your WallBoxes PEN approved?
All of our WallBoxes have PEN protection (except this one). This means you don’t need to spend extra money getting an earth rod installed.
Do your Wallboxes have surge protection?
All of our WallBoxes have surge protection built in (except this one).
How fast will your WallBox charge my car?
We have both 7.4kW and 22kW WallBoxes. The speed at which your vehicle will charge depends on the battery in your vehicle, and your household electrical supply.
Our charging guide will tell you everything you need to know about your vehicle!
I upgraded to a new car and my old charging cable won't longer fit - do I need to buy a new one one?
Are your WallBoxes solar compatible?
As long as you have a PV Inverter to convert the current from DC to AC, the solar panels can power your WallBox!
We don't currently have the ability to let you choose how much solar power is used by your charger but we're working on it!